I ordered this refrigerator on 9/5/2009.I am here to WARN YOU... Please do NOT buy from Dependable Resource! They are the WORST COMPANY I have ever had the DISPLEASURE of dealing with in all my 78 years on this planet.
I'll explain why:
Ordered my Avanti Refrigerator on 9/5/09. Unit arrived on 9/15. I wasn't home but the delivery person who brought it was HORRIBLY RUDE to my 78 year old wife. So RUDE in fact, that had I been there-- I would have refused delivery of the item just on principal.
Once installed, the refrigerator started making loud noises. I attempted to contact Amazon about my problem-- but I was sending my emails to the wrong place. (At the time, I did NOT know Amazon had a "800" Customer Service telephone number.) By late October, the fridge was completely dead and NOT cooling at all.
Finally, I vented my frustration at Amazon's LACK OF CONTACT to my Son in November 2009-- who understands Amazon MUCH BETTER than I. He told me I had NOT purchased the refrigerator from Amazon but from a SECONDARY SELLER named Dependable Resource. I had NO IDEA I had purchased this fridge from anyone but Amazon.
My son helped me file an A-Z Guarantee claim with Amazon. Amazon promptly said I needed to have the poor condition of the Avanti refrigerator verified by a repair person and that I would have to contact the manufacturer to do so.
Meanwhile, DEPENDABLE RESOURCE NEVER ANSWERED ANY OF THE EMAILS I-- AND MY SON-- REPEATEDLY SENT TO THEM.
NOT ONE REPLY.
I contacted Avanti and a very brusque customer service rep set up a repair appointment.
The repairman come out on 12/10/09. After a thorough examination, he told me that BOTH the COMPRESSOR and HEATER (the TWO MAIN COMPONENTS of a refrigerator) were COMPLETELY SHOT. He called Avanti and told them this. He was also kind enough to post his findings on Amazon for me-- to Amazon's A-Z Guarantee Team.
Turns out the unit had also been HORRIBLY BENT on one side (sometime before delivery) as well. I had no idea. I thought the side was sloped that way during manufacture-- not damaged!
Long story short-- after initially not knowing who or how to properly contact Amazon or Dependable Resource-- and then being led on and jerked around for months... Amazon DENIED my A-Z Claim... Even though they always acted very compassionate on the telephone and their SUPERVISORS told me REPEATEDLY I would be receiving a FULL REFUND.
To add to the insult, Dependable Resource DENIED my refund because I had NOT contacted them within 30 days... Even though they ALSO always acted like they believed that the refrigerator was NOT working properly and that they understood why I had been confused on who to initially contact with my problem.
I understand that it was my ignorance that has initially caused these return problems. But I cannot abide by the fact that I was "STORIED AROUND" for a long time and given FALSE assurances by both Amazon and Dependable Resource-- to the point that I can NO LONGER even file a complaint with my Credit Card company.
I would like to think that a REPUTABLE retailer would have contingency plans for folks who don't understand the internet as well as others. (Yes, we exist!) In fact, I wouldn't be writing this review/comment today if not for my Son's help.
So, in the end, I paid over $400 for a bar refrigerator that arrived SEVERELY DAMAGED and NEVER WORKED PROPERLY from DAY ONE.
I cannot recommend the Avanti product-- as it is obviously flimsy and prone to failure. It never worked properly out of the box. The breakdowns of MAJOR COMPONENTS may have been caused by damage that occurred somewhere in the shipping process-- but I will NEVER know.
I also cannot recommend the product because Avanti's Customer Service has been severely lacking as well. You'd think, after having their own REPAIR PERSON give them a valid report on their refrigerator back on 12/10/2009, that I would have a NEW REFRIGERATOR ALREADY... But as of 1/25/2010, I am still waiting. (I was just on the phone with them AGAIN today-- before writing this review.)
NO HELP or CONSIDERATION from DEPENDABLE RESOURCE. Nothing but FALSE HOPE from Amazon. And NO HELP from Avanti.
Good thing I'm RETIRED because I am contacting several BETTER BUSINESS BUREAUS this week-- as well as several State's Attorney Generals.
My family spends TEN of THOUSANDS of DOLLARS with Amazon every year... And I REFUSE to be treated in such a SHODDY MANNER just because I was ignorant of the inner workings of the internet.
I will either get a REPLACEMENT REFRIGERATOR or MY MONEY.
Either way, I STRONGLY URGE you to NEVER BUY ANYTHING from Dependable Resource and NEVER BUY ANY HIGH TICKET ITEM from an Amazon SECONDARY SELLER.
Please learn from my mistake and buy your BIG TICKET items LOCALLY.
Click Here to see more reviews about: Avanti Refrigerator, 4.4 Cubic Feet - Black And Platinum
Product Description:
The Avanti Refrigerator has a Reversible Doors - Left or Right Swing, Adjustable / Removable Glass Shelves in Refrigeration Section, Beverage Can Racks on the Door (Holds Up to Six (6) 12 oz. Cans), 2 Liter Bottle Storage on the Door, Full Range Temperature Control, Recessed - Integrated Door Handle, Interior Light in the Refrigerator Section, Clear View Storage Crisper with Glass Lids, and a Door Stopper. The Avanti Refrigerator dimensions are 45 inch H x 19. 5 inch W x 23 inch D.
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