LG : LSC27910TT Refrigerator Review

Their reputation is holding...actually getting worse in my opinion...

Their customer service was always poor, but I just didn't realize how poor....and I'm not even going to elaborate on the dropped calls, the false promises of return calls, and the unwillingness to resolve the situation, I'll just report on the poor quality of the product...

Bought the LG LSC27910TT in July of 2008.Within 2 mo. the refrigerator was holding 62F on the coldest setting and the freezer was at -20F at the warmest setting.Basically, there was a damper that wasn't sending cold air to the fridge and it was sending the humid air into the freezer, so frost was collecting very quickly in the freezer.It took 4wks to get a newLSC27910TT from LG.They sent me a new one due to the part being backordered....which means what???Yes....this is a common issues with this model.....very common.So...it will take a minimum of 4wks for you to get a replacement fridge if you have this issue.

Now....onto the new one.They sent a new one, not refurbed, but new.And yes....this one is now broken.The ice cube flap on the door (which works via a motor) will not open when ice falls to the door....so it's jammed every time. Sent for replacement parts....turned out not repairable.Meanwhile, talking to LG is like talking to my 8wk old....I actually get more of a response from him.I wanted a new model.No dice!!!They wanted to charge me 1/2 the difference.A good try, but I'm not throwing any more of my money LG's way.

I still don't have the 3rd fridge, but I sure hope it works!

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Product Description:

Storage capacity: refrigerator 16.23 cu. ft., freezer 10.24 cu.ft. (total: 26.5 cu. ft.)
Temperature control: digital LED display (temperature, ice and water, child lock, IcePlus, filter status indicator)
Door storage: 4 door baskets (3 adjustable gallon), dairy corner, 3 gallon size baskets (2 adjustable, 1 fixed)
Dispense design: tall bottle dispenser with cubed/crushed ice, water
Freezer options: 3 shelves, wire shelf construction, 4 fixed door bins, 1 plastic drawer, automatic ice maker, 40W freezer light
Refrigerator shelving: 2 slide-out/1 fixed spill-protector shelves, molded shelf system with tempered glass construction.
2 crisper bins, 1 snack bin
LT500P water filter
Dairy corner
LoDecibel quiet operation (41dB)
7 digital sensors
MATERIALS / FINISH / STYLE
Foam door insulation (Cyclopentane: no CFC or HCFC)
BioShield anti-bacterial door seal
Contour door style, toe grille
Coated

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LSC27910 26.5 cu. ft. Side by Side Refrigerator with 4 Spill-Proof Glass Shelves Including 2 Slide-Out External Ice/Water Dispenser IcePlus and Digital Display Review

My husband and I purchased this LG LSC27910 refrigerator from Sears in October (2009) so it is very new. About 2 months ago we saw it had problems intermittently with the ice and water dispenser where if you depressed the button, it would stick! Now it sticks every time. For the first few months, however, we saw no problems. It seems to be something that happens after a few months of use. I cannot tell you how many times we have flooded our floor with water. Sometimes it would not correct itself even after continuously trying to get it to shut the water or ice off!!! It has been a nightmare. We have been having Sears out to fix the problem, unsuccessfully I might add- they are out today for their 5th visit to fix it.

Sears repair personnel have indicated that there are other cases of this happening. After searching (and reading online reviews) there are many more cases of this happening. It is a flaw in the design by LG and it needs to be fixed or they will soon be having a class action law suit on their hands! This is NOT acceptable for an almost brand new refrigerator!!!

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Product Description:
LG Electronics pursues its 21st century vision of becoming a true global digital leader who can make its customers worldwide happy through its innovative digital products and services. LG Electronics set its mid- and long-term vision anew to rank amo...

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