LG : LFC20760SW Refrigerator Review

I will never again purchase an LG product and would suggest that all of you avoid them as well.Here's why:

1) Quality--Our previous refrigerator worked for about 25 years without ever needing a repair.Our LG refrigerator had a catastrophic failure in less than a year, becoming completely nonfunctional.

2) Parts availability--We were told that the electronics board, which is like your computer's motherboard, was on backorder for two months..The refrigerator cannot function without it, but none were available.

2) Customer service--Perhaps even worse than the fact that LG makes an unreliable product and doesn't stock essential components is the fact that their customer service is absolutely abysmal.Literally every single thing that I have been told by a customer service representative, supervisor, or "resolution agent" has been contradicted by someone else in LG's system.

So far I have made 13 phone calls in the 12 days since the appliance died, since no one ever calls you back.

Everyone has agreed, since day 4, that the unit is under warranty, that LG cannot make us wait for so long for the unit to be repaired, and that the refrigerator will be replaced with a new one.But for some reason the case still had to "reviewed," which two people said would take 3-5 days another said 7-10 days, another said she'd mark "urgent" to expedite it, etc.

The exchange was then disapproved and the part that wasn't available until 8/25 suddenly would be available on 7/27 (or 7/31, depending upon which person was lying to me at the time).Since the odyssey started on 7/12, we didn't feel that waiting 2 weeks without a refrigerator was reasonable at any time, but especially during the summer.

We'd already had to throw out food, we'd been unable to buy groceries because we had nowhere to store them, we'd canceled a party for 30 people because we couldn't store things in advance of preparing them, and we'd spent money eating out each night.

I complained and the exchange was magically approved.But first it had to be assigned to an agent who would organize the exchange.I was given an agent's name and direct phone number.That agent has never called me, not even in response to the three messages I've left in the last two days.

So it has been almost two weeks already and although everyone has known that LG needs to provide a new replacement refrigerator, we still have no information about when that may be.Do yourself a favor and avoid the continuous aggravation and endless hassle--just don't buy LG products.

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Product Description:
LG LFC20760SW 20 Cu. Ft. Smooth White French Door Bottom Freezer Refrigerator - LFC20760WH. 4 Split Tempered Glass Shelves. Upfront Digital Temperature Controls. 2 OptiBin Clear Humidity Crispers. Multi-Air Flow Cooling. IcePlus Accelerated Freezing Function. LoDecibel Quiet Operation. BioShield Anti-Bacterial Door Seal. Pull-Out Freezer Drawer. Smooth White Finish

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