When we remodeled our kitchen in 2006 we had the following criteria for our new refrigerator: counter depth, water dispenser in the door and ice maker (not necessarily in the door)After many hours of research, both online and at different stores we selected an LG French door model with freezer on the bottom.
After it was installed we noticed that the temperature showed over 90 degrees, whereas the room was about 72 degrees. Also the water dispenser flowed very slowly. According to the manual you were supposed to pull out the unit and vacuum the back. Since the unit had just been installed we called support and they referred us to the authorized tech who came out to check it. He then told us that the fridge is designed to be free-standing in the room, not "pushed" in the space between the cabinets. And then the temperature gauge would function correctly. Note - the unit is NOT built-in. The water trickle from the dispenser was working as designed.
About one year later, yes, right as the warranty had expired in 2007, a small, thumbnail sized plastic tab broke off the bottom wide drawer- almost $300.00 in parts and labor to replace.
A few weeks ago, in September 2009, the plastic frame that holds the bottom glass shelf (over the two half size drawers) broke in the front left corner and it is now held together with duct tape. Two weeks later another tiny plastic part that holds the lid to the left most drawer.
When it comes to the general construction and design of the drawers it is substandard and LG should be ashamed of themselves. The half drawers are designed for fruits and veggies, but if you put anything heavier than lettuce in them, they fall off the convoluted rails and you need an engineering degree to put them back in.
Support and customer service assures us that we are the only ones ever complaining about this. Replacing plastic parts is `standard maintenance'. It seems the design of metal rails and bars in combination with tiny plastic tabs and attachments is a very bad combination
If you put bottles weighing too much in the doors they do not close properly and you have to give them an extra forceful push. LG service and support has not provided any service, just excuses.
On a scale of 1-10 we put LG at about a minus 5- never fully functioning, insufficient materials design, and poor service satisfaction.
Click Here to see more reviews about: LG Kitchen Series : LFX25980ST 24.7 cu. ft. Freestanding French Door Refrigerator - Stainless Steel
Product Description:
Multi-Air Flow Cooling System
LoDecibel Quiet Operation
BioShield Anti-Bacterial Seal
IcePlus accelerates ice production for up to 24 hours and lowers the temperature in the freezer
Premium handles to match the kitchen package design
2007 CES Innovations Award
Width: 35 3/4"
Depth: 33 3/4"
Depth without Door and Handles: 27 7/8"
Depth without Handles: 32 2/5"
Depth with Door at 90: 46 1/2"
Height: 69 3/4"
Height without Hinges: 68 3/8"
Refrigerator Capacity: 17.6 cu. ft.
Freezer Capacity: 7.1 cu. ft.
Total Capacity: 24.7 cu. ft.
Type: Freestanding
Style: Bottom Freezer
Size: Standard
Door Style: French Door
Counter-Depth
Freezer
Door Finish: Smooth
Color: Stainless Steel
Type of Shelves: Glass
No. of Shelves: 4
Cantilever Shelves
Split Shelves
No. of Door Bins: 4
Adjustable Door Bins
Gallon Door St
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